Royal Bank of Canada's Online “Mortgage Tools”

Royal Bank of Canada is a Canada-based bank providing various banking services to both individuals and businesses. The web site has a “Mortgage payment calculator” tool, which allows home buyers to calculate the regular payments for the mortgage loan, and a “Mortgage
affordability calculator” tool for home buyers to calculate how much home can they afford without affecting their life.

I conducted a Cognitive Walkthrough to evaluate the usability of both tools, and provided recommendations for future improvement.

First, here is a brief introduction about the Cognitive Walkthrough methodology.
Then, here is the evaluation report on the“Mortgage payment calculator” tool.
I also evaluated the “Mortgage affordability calculator” tool using the same Cognitive Walkthrough technique. Here is the evaluation report.

Instructor's Comments

" The report is solid, with good intro and clearly explained methodology."
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